Is your question not listed here? Please contact us.Frequently asked questions
Discount codes
On our website you can indicate that you want to receive our newsletter. You will be up to date of all our promotions. You can subscribe for this via your account on our website or via the subscribe page. If you do not have an account, you can sign up via this page by entering your email address. After signing up you will receive an e-mail with a discount code. This discount is valid once on your next order of at least €45,-. Click here to subscribe to the newsletter.
The discount code which you received from us is a code, which you can use in the web shop when checking out. With this code you will immediately receive discount on your current order. That can be a fixed amount or percentage but also a free delivery for example.
It is not possible to use multiple discount codes at the same time.
It is important to take over the discount code exactly as written in the e-mail which you have received from us. The discount code does not work when the it is not filled in in the right way. Therefore we advise you to check the discount code again on capitals and symbols. A discount code can also only be used once.
Order
Monday till Friday:
Ordered before 5 pm, shipped today! This applies to business days only.
Saturday and Sunday:
If you order in the weekend, your package will be delivered on Tuesday.
Check the track and trace data of your order for the correct delivery date.
Placing an order at Beauty Plaza can be done in a few easy steps:
- Go to the product you wish to purchase
- Click on the 'add to cart' button.
- Continue shopping or click on 'To Cart' to see an overview of your products. Click on 'Checkout' to pay.
- Continue with or without an account. Fill in your details in the steps: Details, Delivery and Payment.
- At the end of the payment step, when you confirm your purchase, your order is final.
After placing and paying for an order, it is no longer possible to change it. By e-mail you will receive an order confirmation and a shipping confirmation with track and trace data and invoice.
When you can not add a product to the cart, it is not in stock. Leave your email address at the stock notification and as soon as the product is back in stock you will receive an email.
It is possible to deliver your order somewhere else. Choose 'Delivery' in the shopping cart for delivery to a different address. Fill in the details of the desired delivery address. Would you like to pick up the package at a pickup point? Then you can choose a pickup point of your choice in this step.
After placing and paying for an order, it is not possible to change it. For any changes, please contact our customer service. Once the package has been shipped we cannot make any changes.
It is possible to order products from our physical store. We ask you to send us an e-mail with the products and the shipping details. We will create the order and get the products from our store. Once the order is fully paid we will send your order.
| Country | Delivery time | Costs home delivery | Costs pick-up point |
| Austria | 3 to 4 days |
€ 5,95 |
- |
| Belgium | 1 to 2 days |
€ 4,95 |
€ 3,95 |
| Bulgaria | 5 to 6 days |
€ 14,95 |
- |
| Croatia/Hrvatska | 4 to 7 days |
€ 14,95 |
- |
| Czech Republic | 4 to 6 days |
€ 11,95 |
€ 7,95 |
| Cyprus | 4 to 6 days |
€ 19,95 |
- |
| Denmark | 2 to 4 days | - |
€ 9,95 |
| Estonia | 5 to 7 days |
€ 17,95 |
- |
| Finland | 4 to 6 days | - |
€ 11,95 |
| France | 2 to 3 days |
€ 4,95 |
€ 4,95 |
| Germany | 1 to 3 days |
€ 3,95 |
€ 3,95 |
| Greece | 3 to 6 days |
€ 19,95 |
- |
| Hungary | 4 to 7 days |
€ 13,95 |
€ 11,95 |
| Italy | 3 to 6 days |
€ 9,95 |
- |
| Ireland | 2 to 4 days |
€ 9,95 |
€ 9,95 |
| Latvia | 4 to 8 days |
€ 13,95 |
- |
| Lithuania | 4 to 7 days |
€ 13,95 |
- |
| Luxembourg | 2 to 4 days |
€ 7,95 |
€ 7,95 |
| Malta | 3 to 6 days |
€ 24,95 |
- |
| Netherlands | 1 to 2 days |
€ 4,95 |
€ 3,49 |
| Poland | 4 to 7 days |
€ 11,95 |
€ 7,95 |
| Portugal | 3 to 6 days |
€ 9,95 |
€ 7,95 |
| Romania | 5 to 8 days |
€14,95 |
€ 11,95 |
| Slovenia | 4 to 7 days |
€ 13,95 |
- |
| Slovak Republic | 4 to 7 days |
€ 13,95 |
€ 11,95 |
| Spain | 3 to 4 days |
€ 7,95 |
€ 7,95 |
| Sweden | 3 to 5 days |
€ 11,95 |
- |
Payments
All prices include Dutch VAT rates.
Mucho Cosmetics BV offers various payment methods. You can place your order and make your payment both nationally and internationally. The methods offered are:
- iDEAL – Pay directly and trusted through a login screen of your bank for the Dutch market;
- VISA – Pay directly and trusted with credit payment using your credit card details;
- Mastercard – Pay directly and trusted with credit payment using your credit card details;
- Billink – Pay trusted with a Billink invoice (extra costs for this payment method € 0.99);
- Transfer in advance - With the option Transfer In advance the customer arranges the payment by bank transfer. When the customer chooses this payment method, he will receive the payment information directly via his / her e-mail;
- Bank contact - Pay directly and securely through the login screen of your bank for the Belgian market.
Payments by credit card and iDEAL are received immediately. Payments in advance by bank transfer may take 1 to 2 business days. Payments with Billink will be received afterwards.
Invoices can be found in the e-mail with theshipping confirmation. If you do not receive this e-mail, please send the order number by e-mail to our customer service. They will then send the invoice as soon as possible.
Promotions
If you see a promotion in our web shop such as 3+1 for free, then order 4 products yourself. The discount will be settled in your shopping cart. The 4th product will not be automatically shipped if your order 3 products. The cheapest ordered product is for free.
During the promotion period, it only applies on the products that are in stock at that moment. It is not possible to order products afterwards under the conditions of the promotion.
During the promotion period of 3+1 for free it is possible to order different types of products mixed together, so you are able to mix. It is not necessary to buy 4 of the same products.
The discount is settled in the shopping cart. The discounts are not always visible on the detail pages of the products. When you open your shopping cart you will find back the discount on the right of the screen.
The promotion is valid only during the specified period. If you have any problems placing an order, please contact customer service during this promotion period. The discount cannot be applied after purchase.
Returns
You have the right to withdraw from the contract within a period of 14 days without giving any reason. The standard return form is printed on the back of your order form. Please fill it in completely and send it along. You return the products that were ordered wrongly at your own expense. If you receive a product that does not function properly or was delivered incorrectly, please contact our customer service as soon as possible.
When you return a product and want an exchange, you can indicate this on the back of the return form (which is printed on the back of your order form). As soon as we have received the package, we will pay the wrongly ordered product back to you, and make a new order for you, without shipping costs. After receiving your payment we will send the product to you.
When you return products, you will receive your payment back as soon as possible. In any case, the payment will be refunded to you within 14 days after receipt of the return notification.
If you have ordered the wrong products, the costs for returning the products are for your own account. If the product is defective or was delivered incorrectly, please contact the customer service. They will provide you with the necessary information to return the defective or wrongly received item free of charge.
Shipping & Delivery
DHL:
If DHL cannot deliver the package to your home or to your neighbors, they will deliver it to a DHL Service Point. DHL will leave a card in your mailbox with a code. With this code you can see where the package has been delivered.
This only applies for orders sent to the Netherlands. It is possible to receive your package in the evening. This is only On Monday till Friday your package can be delivered in the evening by DHL. In the shopping basket, in step 3: Delivery, choose a period in the evening, your order will then be delivered between 18:00 and 22:00.
After placing your order you will receive an order confirmation and a shipping confirmation with track and trace details of your order. After midnight you can follow the status of your order on the site of DHL.
During checkout in step 3: Delivery you can choose a delivery date. Depending on the chosen delivery moment there might be extra charges.
Monday till Friday:
Ordered before 5 pm, shipped today! This applies to business days only.
Saturday and Sunday:
If you order in the weekend, your package will be delivered on Tuesday.
Check the track and trace data of your order for the correct delivery date.
Warranty
If you receive an item that is broken, we would like to ask you to contact our customer service as soon as possible, stating the order number, the item number and the description of the item in question. We will handle your complaint and if necessary send a new product.
If you receive an item that is broken, we would like to ask you to contact our customer service as soon as possible, stating the order number, the item number and the description of the item in question. We will handle your complaint and if necessary send a new product.