Frequently asked questions
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Where do I get discount codes?
How do I use my discount code?
Can I use multiple discount codes at the same time?
Why does my discount code not work?
When will my package be deliverd?
How do I place an order?
Can I have my order delivered somewhere else?
Can I still change or cancel my order?
Can I order products from the store?
Do I pay Shipping costs?
Do the prices include VAT?
What payment methods are available?
How long does it take for my payment to reach you?
Can I receive a copy of my invoice?
Why have I only received 3 products while the promotion was 3+1?
Can I reorder something which is not in stock?
Do I have to place 4 of the same products in the shopping cart?
The discount is not settled
How do I return a product?
I returned an item, when will I receive a new one?
I returned an item, when will my payment be refunded?
What are the costs for returning an item?
Shipping & Delivery
When will my order be delivered?
What happens if I am not at home during the delivery of my order?
Can I have my order delivered in the evening?
Can I see the status of my order?
Can I choose a delivery date?
Do the products come with a guarantee?
My product is defect, what should I do?