Warranty

Did you receive a broken product or did it arrive in poor condition? You may be able to use the manufacturer's warranty. More information about the warranty of products can be found on this page.

Broken upon receipt

If you receive an article that is broken, we would like to ask you to contact our customer service as soon as possible. Please mention the order number, article number and description of the article in question. We will process your complaint and, if necessary, send a replacement product.

Warranty by the manufacturer

Beauty Plaza Group B.V. guarantees the reliability and usability of the products we offer, the legal warranty applies. As a consumer, you can assume that the product meets the requirements that you can reasonably expect. If the item does not do this, Beauty Plaza will arrange a free return, exchange or refund of the item. In addition, manufacturer guarantees apply to many products, examples would be hair straighteners and hair dryers. If you would like to make use of the product warranty please contact our customer service, we will contact the manufacturer for you.

Look below or click here for our contact details.