After-sales service

We are always at your service. If you have received your order but you still have any questions or your product arrived in a poor condition, you may always reach out to us. All necessary information regarding our after-sales service can be found on this page.

14 days to change your mind on a purchase

You have the right to return the goods within 14 days after receipt of the goods without giving any reason, for our convenience and faster processing please include the return form. The standard return form is printed on the back of your order form/package slip. Return the article in question, including all accessories (additional information on the return form) within 14 days of receipt, accompanied by the invoice or order form and in proper packaging. You will receive the full amount of your order as soon as possible and no later than 14 days after receipt of the return notification. This includes the standard delivery costs which were paid but excludes any delivery costs inquired to return the parcel unless the product is not working as intended or delivered in poor condition. (With the exception of any additional costs resulting from your alternative choice of delivery method). We may postpone refunds until we have received the goods or if you can provide us with proof that you have returned the goods.

NOTE: The shipping costs from your order are only refunded when you return the entire order.

As mentioned before costs of returning goods are only covered in case of a broken or faulty product. If something is wrong with your order, please contact our customer service first. For more information see the page ‘Returns’.

Complaints

If you have a complain about a service from Beautyplaza.com, or the items you have received (for example a defect or an incorrect delivery), we request you to let us know as soon as possible. You can inform Beautyplaza.com by e-mail, through the contact form below, by telephone or in writing. You can expect a substantive response as soon as possible and no later than five working days. You will however, not receive a confirmation of receipt. On the other hand, our customer support will notify you within 2 business days that we are looking into your complaint.

Exceptions

Personal and perishable products (for example: creams, perfumes, brushes, erotic products and vitamins) can only be returned if the packaging is sealed. Products have to remain in the same state as they would in a physical store.

Step-by-step guide for exchanging and returning articles

You can return products within 14 days of receipt by returning the products and a fully completed return form. You are not obliged to fill out a reason for returning, but doing so makes it easier for us to process your return. When we, or the supplier, is responsible for the incorrect, broken or faulty product we kindly ask you to contact our customer service first. They will help and provide you with all the information you need to know. As soon as Beautyplaza.com has received your return shipment, you will be notified and informed about our further process by mail.

Contact Form

We will do our best to help you as quickly and as good as we possibly can. If you have a complaint about our products or the processing of an order, we ask you to report this as soon as possible. We aim to deal with your complaint by e-mail within 1 to 5 working days. To send us a complaint, please use the contact form below.